Returns & refunds

Returning an item you do not want

You can return items within 30 days of delivery. This is in addition to your statutory right to cancel described on the Cancellation & withdrawal page. To be accepted, items should be:

• unused, and in the condition you received them;
• with all parts included (lids, seal rings, inserts, dividers, cases);
• in their original packaging where possible.

Kitchen textiles should be unwashed and unused. Opening the packaging to inspect an item is fine.

How to return

1. E-mail support@ybbj.shop with your order number and the items you want to return. You can also use the online withdrawal form.
2. We reply within 2 business days with the return address. Returns go to our supply partner’s returns point, which may be in another country; we tell you where before you send anything.
3. Pack the items securely and send them with a tracked service. Keep your proof of postage.
4. We refund you as described below.

Please do not send returns to our registered office – it cannot accept parcels.

Who pays for return postage

• Change of mind: you pay the cost of sending the item back.
• Faulty, damaged or wrong item: we pay. We may send a prepaid label or refund your reasonable postage cost; for low-value items we may ask for photos instead of a return.

Refunds

• We refund within 14 days of receiving the returned items, or of you providing proof that you sent them back, whichever is earlier.
• Refunds go to the original payment method, in the currency you paid in. Your bank may take a few extra days to show it.
• If you return a whole order within the cancellation period, we also refund the standard shipping you paid. If you return only part of an order, shipping is not refunded unless the item was faulty or wrong.
• We may reduce a refund if an item has been used or handled more than needed to inspect it.

Faulty or damaged items

If an item is faulty, damaged in transit, not as described or not what you ordered, contact us with your order number and photos. Depending on the problem, we will replace the item or give you a refund. Please tell us as soon as possible after delivery.

If you are a consumer in the UK, the Consumer Rights Act 2015 gives you a short-term right to reject faulty goods within 30 days, and rights to a repair, replacement or refund after that. Consumers in the EU have a legal guarantee of conformity of at least two years. Nothing on this page limits these rights.

Exchanges

We do not swap items directly. Return the item for a refund and place a new order for the one you want.